Why can't Traders follow the classfied ads rules ?

[Gryzor]

It's a simple template...

"The template is to allow members to easily see what is for sale:
For sale:
Item Condition:
Price and price conditions:
Extra Info:
Pictures:
Contact Details:
Location:
Delivery & Conditions of Delivery:"

Members get slapped about for not following it, but traders seem to be above the forum rules, why is this ?

 

[gv1.3]

It's a simple template...

"The template is to allow members to easily see what is for sale:
For sale:
Item Condition:
Price and price conditions:
Extra Info:
Pictures:
Contact Details:
Location:
Delivery & Conditions of Delivery:"

Members get slapped about for not following it, but traders seem to be above the forum rules, why is this ?

that template is for private sales in the classifieds sections to make sure private sellers at least supply some basic information. Prior to this people were coming on several times per week complaining that items were not as described etc but they had never bothered asking the seller for pictures or basic info.

Traders pay for and own their trading forums and can advertise with as much or little detail as they wish, the private classified rules do not apply as they are not selling in the private classifieds sections and so it is not a case of them being above the forum rules. It is rare that a trader will rip off a member and any that have been reported are removed. Personally I wouldnt buy off a trader that puts up something for sale with little or no info but thats just me.

 

[Gryzor]

Ok, its up to members to ask questions on items for sale.

In the past I've bought...

2 wishbones 1 turned out to be an ep91 and one an ep91. I had no idea there was any difference between ep82 and ep91. I've no recourse in this case as I just did know stupid me.

I bought 4 coilovers they arrived and one had oil leaking out of it. The problem here was the threads advertising the coilovers had been deleted ? I'm suppose to copy the thread before my purchase ? There needs to be some kind of rules or process?

 

[Idrees]

Gryzor did you buy those items off a trader or private?

 

[gv1.3]

Ok, its up to members to ask questions on items for sale.

In the past I've bought...

2 wishbones 1 turned out to be an ep91 and one an ep91. I had no idea there was any difference between ep82 and ep91. I've no recourse in this case as I just did know stupid me.

I bought 4 coilovers they arrived and one had oil leaking out of it. The problem here was the threads advertising the coilovers had been deleted ? I'm suppose to copy the thread before my purchase ? There needs to be some kind of rules or process?

Im not sure what you mean. You bought two wishbones one was an ep91 and the other an ep82. If you were told that they were from a 91 and an 82 then it is your responsibility to make sure they will fit before buying them. It is no different than buying items from ebay or any other place... it is the buyers responsibility to make sure what you are buying is what you need. Some traders will take items back I am sure but they dont have to.

The coilovers you bought were never reported to us. Traders or members cannot HARD delete threads and so we can recover threads if there is a dispute but ultimately if bad sales are not reported to us there is nothing we can do about them. In cases where traders or sellers have been found to be treating buyers unfairly they have been banned from selling and or banned from the site.

In all sales, both on and off this site, I would advise "buyer beware". If you are not sure about something then ask. A quick thread in the technical section asking if the wishbones are the same would have gotten an answer and if the coilovers were not as described then you can report the seller to us and we will deal with it.

 

[Texx]

Buying from a trader is slightly different than buying from a private seller. With a private sale the buyer has very little come back if things go wrong and they don't receive what they believed they were paying for, which is why a for sale post in the classifieds section requires so much detail.

When dealing with a trader, the buyer has a few rights to fall back on if things go wrong:

‘Consumer rights’ were laid out in the Sale of Goods Act 1979 and then amended in the Sale and Supply of Goods Act 1994. Put simply these Acts specify that buyers have the right to expect that the goods they buy are:

“... of satisfactory quality”

Goods shouldn’t contain any defects at the time of purchase, unless they were obvious to the buyer or were pointed out by the trader and then accepted by the buyer (as in the case of ‘seconds’ or ‘shop soiled’ goods). If the goods are found to be faulty or damaged and this wasn’t pointed out at the time of purchase this is a breach of contract and it gives the buyer ‘the right of rejection and cancellation of the contract’, ie the right to obtain a full refund.

“... fit for all intended purposes”

If goods turn out to be unsuitable for their intended use or develop a fault in an unusually short period of time, the buyer has a right to a refund or damages. If some time has passed since the purchase was made, yet the fault is still deemed unreasonable for the use the item has had, then the buyer has a right to just damages. This means that the trader might repair the goods or, if this is not practical, pay compensation (adjusted if necessary to allow for any use already obtained from the goods).

A good example would be a pair of shoes that came apart after being worn only a couple of times – they were obviously not fit for the intended purpose and the buyer has the right to a refund or damages (which may take the form of replacement). If the same thing happened after, say, a couple of months light wear, then damages might be due.

“... as described”

All goods must live up to any description or claim made of them - on the packaging or a display sign or by the trader. If any description that cannot be easily confirmed by superficial examination at the time of sale proves later to be false, the buyer has ‘the right of rejection and cancellation of the contract’, ie the right to obtain a full refund.

Let us say, for example, you buy a shirt that a trader has told you is 100% cotton. On arriving home and opening the packaging that it’s wrapped in you find that the shirt’s label shows it to be cotton and polyester. You have the right to take it back and demand a full refund.

The TGTT staff take this very seriously which is one of the reasons why it is not so quick and easy for a trader to find themselves a trading position here. If a member raises a dispute with a TGTT trader and it is clear that the trader is in the wrong, then it is expected for that trader to provide the member with a satisfactory resolution within a reasonable time frame. Such a situation may have only resulted from a simple misunderstanding and does not necessarily need to become a messy situation. Some communication between both parties should be enough to resolve the issue.

However, if a member has raised an issue with an official TGTT trader and they do not receive a satisfactory resolution, then we urge that member to report the situation to the TGTT staff. Unfortunately, the TGTT staff are not the courts of the land, so we cannot force the actions of a TGTT trader. But as Dylan has already said, if we believe a TGTT trader is or has been treating a member unfairly then they could have their TGTT trading position revoked and even possibly find themselves banned from the site all together.

 

[Gryzor]

Buying from a trader is slightly different than buying from a private seller. With a private sale the buyer has very little come back if things go wrong and they don't receive what they believed they were paying for, which is why a for sale post in the classifieds section requires so much detail.

When dealing with a trader, the buyer has a few rights to fall back on if things go wrong:




The TGTT staff take this very seriously which is one of the reasons why it is not so quick and easy for a trader to find themselves a trading position here. If a member raises a dispute with a TGTT trader and it is clear that the trader is in the wrong, then it is expected for that trader to provide the member with a satisfactory resolution within a reasonable time frame. Such a situation may have only resulted from a simple misunderstanding and does not necessarily need to become a messy situation. Some communication between both parties should be enough to resolve the issue.

However, if a member has raised an issue with an official TGTT trader and they do not receive a satisfactory resolution, then we urge that member to report the situation to the TGTT staff. Unfortunately, the TGTT staff are not the courts of the land, so we cannot force the actions of a TGTT trader. But as Dylan has already said, if we believe a TGTT trader is or has been treating a member unfairly then they could have their TGTT trading position revoked and even possibly find themselves banned from the site all together.

Thanks for the reply Terry I completely agree with you and Dylan the trader sales are different and a trading position within TGTT is very difficult to get.

My complaint is minor, I would just like to see threads that are for 2nd hand goods, remain until the buyer is happy with their purchase.

 

[Texx]

I would just like to see threads that are for 2nd hand goods, remain until the buyer is happy with their purchase.

Traders most likely delete threads after items have sold to keep their forums tidy and avoid further inquiries from other members, but I can understand where your coming from. The only suggestion I can offer is for a member to quote the relevant posts from the sales thread into a PM to themselves, so they have something to refer to if the original thread is deleted by the trader.

As Dylan has said, neither traders or members can hard delete a thread, so it can be retrieved if necessary.