no offence taken lol
If I've broken forum rules then I feel its the place of the administrators to inform me of this, not some kid brown nosing the rule book about what I can and can't do.
The comment about a companies backbone of work being engines, you say its about customer service. Well I have to disagree there I'm afraid. Customer service comes with any part of a successful business, where as a tuning company 90% of the work is done on the engine, so not being capable of rebuilding that engine strikes me as difficult that you can comment on the limits and capacities of parts that are inside that engine. From what your saying with customer service being top is implying that you can do a rubbish job because you don't know what your doing but its all OK because your nice and kind about it with the customer.
And you do realise Kevin doesn't even build his own engines, there machined and assembled by a guy called Don Loughlin down the road. Kev just bolts the heads to the block and calls it his own for double the price.