Indeed. If you don't receive something, then you go back to the seller and sort it out directly. Surely you don't need to ask what to do on an open forum?
Threads like this can damage the reputation of sellers as they can quickly turn into rubbish with silly posts and answers.
I'm going to close this down for the time being.
IF you don't get any resolution, then contact me, another moderator or an Administrator, and we'll open it up again so that you and Sam can reply accordingly.