Dave.
Member +
Hi all,
I've got an 08 Civic Type R, which I purchased just under 2 years ago. I's covered 36,000 miles and has a full Honda dealership service history.
Its warranty expired at the end of June last year (just over 6 months ago), and over the last year I've had a string of problems which haven't been resolved.
About a year ago, I took the car in to report a knocking from the front drivers side of the vehicle. Honda replaced the front shock asborbers and gave me the car back. I advised at the time the vehicle still knocked when going over speedbumps, or when moving over a rough road.
I took the vehicle back in, and while my dealership acknowledged there was a problem, they couldn't identify it, and asked I return should the problem 'get worse'. The car has been back in twice for the same issue since, initially advised the same, and most recently (2 weeks ago) given some bad news.
The vehicle requires a new steering rack. After my dealership spoke directly with Honda, Honda advised they'd pay 50% of the parts, leaving me with an £800+ bill, I don't find this satisfactory for such a young vehicle with so few miles.
I spoke directly to the member of the team who made the decision, and was advised the decision had been made, as I was so far out of warranty, and because the vehicle had no service history.
I advised this was not the case, it has a full honda dealership service history, and further advised of the ongoing problems (which have never been resolved). They went to check their facts.
When the same honda employee contacted me again, they stated the decision was final and that there was absolutely no process to further appeal this, the Honda employee stating that I could follow it up in writing, but that it'd only go directly to her, and she'd say the same in writing.
Has ayone had similar from Honda? I really expected better.
Additionally, I've got Honda finance, which I pay £300+ per month to for the vehicle. Perhaps this'll change my available options?
Any advice appreciated. Sorry for the rant...
Thanks,
Dave
I've got an 08 Civic Type R, which I purchased just under 2 years ago. I's covered 36,000 miles and has a full Honda dealership service history.
Its warranty expired at the end of June last year (just over 6 months ago), and over the last year I've had a string of problems which haven't been resolved.
About a year ago, I took the car in to report a knocking from the front drivers side of the vehicle. Honda replaced the front shock asborbers and gave me the car back. I advised at the time the vehicle still knocked when going over speedbumps, or when moving over a rough road.
I took the vehicle back in, and while my dealership acknowledged there was a problem, they couldn't identify it, and asked I return should the problem 'get worse'. The car has been back in twice for the same issue since, initially advised the same, and most recently (2 weeks ago) given some bad news.
The vehicle requires a new steering rack. After my dealership spoke directly with Honda, Honda advised they'd pay 50% of the parts, leaving me with an £800+ bill, I don't find this satisfactory for such a young vehicle with so few miles.
I spoke directly to the member of the team who made the decision, and was advised the decision had been made, as I was so far out of warranty, and because the vehicle had no service history.
I advised this was not the case, it has a full honda dealership service history, and further advised of the ongoing problems (which have never been resolved). They went to check their facts.
When the same honda employee contacted me again, they stated the decision was final and that there was absolutely no process to further appeal this, the Honda employee stating that I could follow it up in writing, but that it'd only go directly to her, and she'd say the same in writing.
Has ayone had similar from Honda? I really expected better.
Additionally, I've got Honda finance, which I pay £300+ per month to for the vehicle. Perhaps this'll change my available options?
Any advice appreciated. Sorry for the rant...
Thanks,
Dave
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