Toy tuning - whats happened?

[Galen]

Im the same mate, been waiting over a month now, sent 2 email's in last 2 weeks and no reply. The last email was actually to cancel my order as ive got the part second hand.
Hopefully they'll get it sorted soon and I'd have no problem using them then.

 

[GTdan]

Im the same mate, been waiting over a month now, sent 2 email's in last 2 weeks and no reply. The last email was actually to cancel my order as ive got the part second hand.
Hopefully they'll get it sorted soon and I'd have no problem using them then.

i would say dont email toby directly n stick a thread in toytuning traders forum asking for update, or email martina

 

[Galen]

Its martina ive been emailing mate, thanks for the help though

 

[GTdan]

Its martina ive been emailing mate, thanks for the help though

hmmmmm.......i would create a thread then, that should stick out more than an email

 

[Red Hot]

Think this one is a good move:

3) I will be updating each product with better supply information stating if it's in stock, how many we have and if not how long it will take. With the reduction in items as above this will be far more manageable.

I can understand that for exothic parts you don't have stock and that these items are "on order". Lots of people think it will only take you one email to japan and they'll have the parts on there doorstep in a few days. I also got a small business in Holland and I can tell you, this is absolutely not the case. (Try to get something fast from Whiteline for example )
You're better off informing the customer that it isn't in stock and it could take a long time. Maybe only charge a down payment for this type of orders. This way you'll avoid these kind of situations.

About replying, try using the MS Outlook "Out of office" function to inform your customers. This will give them a custom reply on you current situation. This way you can inform them that you're not able to reply and when they can expect a reply.

 

[y3Lo]

i agree with you red, same with our customers, they generaly dont mind waiting aslong as we tell them what they are after is not in stock, but we can get it... i know i dont usualy mind waiting.