Its not worked as I will not work with customers who take that approach. Why should I? As soon as anything doesn't go to plan they play the joker card on you.
I've seen this before, and its extremely difficult when you *want* to help someone when they do this.
People also expect too much too quickly.
How can you in a single day simulate and check every operating condition under which a car will operate? Its simply not possible. Customers also have to realise that they themselves have a part to play with this and accept if they choose to drive hundreds of miles (against recommendation )and use equipment which is essentially attempting to cut costs as well as something which is so unstable most tuners wont touch (which an e-manage is to both) there may be additional things that need looking at which appear later.
Testing an ECU or complex piggyback manipulator under every operating condition on one day is impossible and can never cover everything. Also even when it does leave all working fine there is no guarantee that it will stay that way with these units.
I am trying to help Iain here by checking this remotely via his logs, which I can guarantee there will not be enough data to do what I need to do properly. Obviously the real answer is the car needs to come to the workshop to put my logging kit on it and do it properly. Is it right/fair that I cannot follow up a job because the customer feels they are too far away to bring the car to me? I understand that would be at great expense to Iain, surely it is reasonable for me to request this given that I didn't force him to come here and indeed suggested on many occasions he should go to someone local which doesn't then make any follow on works extremely expensive.
Ed
I've seen this before, and its extremely difficult when you *want* to help someone when they do this.
People also expect too much too quickly.
How can you in a single day simulate and check every operating condition under which a car will operate? Its simply not possible. Customers also have to realise that they themselves have a part to play with this and accept if they choose to drive hundreds of miles (against recommendation )and use equipment which is essentially attempting to cut costs as well as something which is so unstable most tuners wont touch (which an e-manage is to both) there may be additional things that need looking at which appear later.
Testing an ECU or complex piggyback manipulator under every operating condition on one day is impossible and can never cover everything. Also even when it does leave all working fine there is no guarantee that it will stay that way with these units.
I am trying to help Iain here by checking this remotely via his logs, which I can guarantee there will not be enough data to do what I need to do properly. Obviously the real answer is the car needs to come to the workshop to put my logging kit on it and do it properly. Is it right/fair that I cannot follow up a job because the customer feels they are too far away to bring the car to me? I understand that would be at great expense to Iain, surely it is reasonable for me to request this given that I didn't force him to come here and indeed suggested on many occasions he should go to someone local which doesn't then make any follow on works extremely expensive.
Ed
