Toytuning and TGTT
- Thread starter gv1.3
- Start date
cole
Member +
its good to see the mods looking after the members
the funnyest thing i find is
there prices are not exactly cheap
if it was my company id be on here all day long replying to evrything
and when so many people are buying off them imagine the ££££££ there making
id of been on here christmas day replying to people
ive read the whole thread and 1 guy has waited 7 month from a group buy
a GROUP BUY ! ! !
he has no excuse what so ever for this as its not something that he would have just forgotten about
people have even txt him etc and he still hasnt replied
it seems like he dosent giv a toss
why cant all the traders be like dane
evritime i ask him a question he replies near enuff strait away thats what you call a trader !
the funnyest thing i find is
there prices are not exactly cheap
if it was my company id be on here all day long replying to evrything
and when so many people are buying off them imagine the ££££££ there making
id of been on here christmas day replying to people
ive read the whole thread and 1 guy has waited 7 month from a group buy
a GROUP BUY ! ! !
he has no excuse what so ever for this as its not something that he would have just forgotten about
people have even txt him etc and he still hasnt replied
it seems like he dosent giv a toss
why cant all the traders be like dane
evritime i ask him a question he replies near enuff strait away thats what you call a trader !
Last edited:
Toby@ToyTuning.com
Banned - DO NOT BUY FROM TOYTUNING
Hi all,
I have assured the admin team that all correspondence will be made by this evening. I was in a very bad car crash in December when we decided to get everything back to normal, I made all the amendments to the website in hospital and now I am home we are dealing with the emails.
This is the last of these threads we can assure you I just haven't had much luck of recent. All emails are being replied too now and I hope we can put this behind us and move on to a more productive 2009. The longer I sit here and type the less I can get on with so I sincerely apologise to anyone that was effected and hope you can find it in you to forgive me for my stupidness.
Deepest apologies,
Toby
I have assured the admin team that all correspondence will be made by this evening. I was in a very bad car crash in December when we decided to get everything back to normal, I made all the amendments to the website in hospital and now I am home we are dealing with the emails.
This is the last of these threads we can assure you I just haven't had much luck of recent. All emails are being replied too now and I hope we can put this behind us and move on to a more productive 2009. The longer I sit here and type the less I can get on with so I sincerely apologise to anyone that was effected and hope you can find it in you to forgive me for my stupidness.
Deepest apologies,
Toby
Rik
Member +
I'm not sure mate, there might be a reason, best off asking Toby...
cole
Member +
yer i was thinking this monka
what a load of bull what about people who have been waiting 7 months ,
5 months etc ...
Toby@ToyTuning.com
Banned - DO NOT BUY FROM TOYTUNING
We just didn't want to make the situation worse by saying I would now be in hospital for three weeks two days before agreeing that we would get everything sorted. A few members visited me in hospital so hopefully they can give you an idea on what a mess I am in. It would have been the last straw, I just simply didn't want to make the situation worse but it hind site maybe we should have said something. It's effected me in a big way and I am determined to get us back on the map so please give me the chance to resolove this situation as the last thing we want is to close for good.
Martina was with me in the car crash also except I wasn't wearing my seatbelt hence she was only bruised, I know it stupid and I've learnt me lesson but this is why Martina has not been on daily. I don't want to go into it but I'm lucky to be here. If I had been wearing my seatbelt then I would have never been in hospital so it's a hard lesson to learn.
I am truely sorry everyone, really am.
Martina was with me in the car crash also except I wasn't wearing my seatbelt hence she was only bruised, I know it stupid and I've learnt me lesson but this is why Martina has not been on daily. I don't want to go into it but I'm lucky to be here. If I had been wearing my seatbelt then I would have never been in hospital so it's a hard lesson to learn.
I am truely sorry everyone, really am.
KrissyB
Member +
Hope everything is okay Toby , for everyone that is worried about parts products here is the emails I have just been sent.
Hi Kris,
Many thanks for your email, and I hope you had a lovely Xmas and a fab New Year. I am very sorry you have been waiting to hear back from us about your order 5024 placed on the 24/12/08. I am sorry we didn’t get back to you sooner but we were closed from the 24th Dec to the 5th Jan (today). In regards to your order I can fully understand you no longer need the items so I will refund you the full amount back on to your card. I am just having a few issues with the log on, for our card transactions, but I should be able to do the refund in the next couple of hours, at the very latest first thing in the morning. We are going to be working all night tonight so as soon as the refund has gone though I will email you and let you know.
In regards to your order 4994, I will be dispatching this for you tomorrow, so you should receive it in the next two to three working days. I will update both your order’s and email you when they have been completed.
Again, I am very sorry about the wait.
Hope this is all ok, and you have a lovely evening, again I am very sorry about the wait.
Kind Regards,
Martina
Order comment:
Hi Kris, Many thanks for your order, and I am very sorry about the wait. Your order has now been completed and your item will be dispatched for you tomorrow, so you should receive it in the next two to three working days. Hope this is all OK, and I hope you have a lovely evening. Kind Regards Martina (martina@toytuning.com)
You cant get any fairer than this and fair play to coming on here admittng mistakes and then still being completely honest and fair.
Many thanks
REP ADDED
Hope you heal okay Toby
Hi Kris,
Many thanks for your email, and I hope you had a lovely Xmas and a fab New Year. I am very sorry you have been waiting to hear back from us about your order 5024 placed on the 24/12/08. I am sorry we didn’t get back to you sooner but we were closed from the 24th Dec to the 5th Jan (today). In regards to your order I can fully understand you no longer need the items so I will refund you the full amount back on to your card. I am just having a few issues with the log on, for our card transactions, but I should be able to do the refund in the next couple of hours, at the very latest first thing in the morning. We are going to be working all night tonight so as soon as the refund has gone though I will email you and let you know.
In regards to your order 4994, I will be dispatching this for you tomorrow, so you should receive it in the next two to three working days. I will update both your order’s and email you when they have been completed.
Again, I am very sorry about the wait.
Hope this is all ok, and you have a lovely evening, again I am very sorry about the wait.
Kind Regards,
Martina
Order comment:
Hi Kris, Many thanks for your order, and I am very sorry about the wait. Your order has now been completed and your item will be dispatched for you tomorrow, so you should receive it in the next two to three working days. Hope this is all OK, and I hope you have a lovely evening. Kind Regards Martina (martina@toytuning.com)
You cant get any fairer than this and fair play to coming on here admittng mistakes and then still being completely honest and fair.
Many thanks
REP ADDED
Hope you heal okay Toby
Dj ep
Member +
ok fair play you have had a crash . thats now . but that is no excuse for your lack of customer service skills . i have only ever wanted 1 item from you i have never brought any thing from you before . i see that you were going to break your demo car so i call first dibs on front strut you say you can't first come and all . but you were going to list it next week which would have been the 20/10/2008 so i checked every day that week and the week after for about 3 weeks then i gave up and stopped checking i do have a life out side of the internet . i try'd to email you but no reply so that was the end of that . then just out of luck i have a look on here the 18/12/2008
9 weeks after you said you were listing it in 1 week i see the strut brace for sale no contact from you nothing . very disappointed with your service .
9 weeks after you said you were listing it in 1 week i see the strut brace for sale no contact from you nothing . very disappointed with your service .
KrissyB
Member +
Toby@ToyTuning.com
Banned - DO NOT BUY FROM TOYTUNING
Yes your completely right Gee that is why it wasn't mentioned. The proof is in the pudding and we need to show you what we are capable of without talking about it. Everyone will have correspondance by this evening and we will use January to compelte the remainder orders so that come Feb there are no problems. DJ I know where you are coming from it's just very hard to keep tabs on who wants what from the demo car as we get a lot of requests but can appreciate it's frustrating.
Toby
Toby
Guye
Lifer
Glad to hear you are o.k. All the best with sorting out all the issues you are facing right now. Once all is cleared up with your customers and the mods, I would certainly buy from you again later this year. Good luck Toby.
toby glad you are ok buddy.
Would it be an idea for members who are awaiting orders to post up their order number on here - waht they are waiting for and confirmation of you of the resoltuon ie when its being sent etc.
that way new members, existing members and staff can see whats outstanding and that its being dealt with.
Would it be an idea for members who are awaiting orders to post up their order number on here - waht they are waiting for and confirmation of you of the resoltuon ie when its being sent etc.
that way new members, existing members and staff can see whats outstanding and that its being dealt with.