Virgin Media is Shit

D1v

D1v

Member +
Rant time...

Ok here is the problem iam having with Virgin media... Rang up 2 days ago to order a wireless router and uprgrade the broadband was on hold for the usual 10 minutes gave some details got transfered to another department on hold again for fucking ever the usual... oh yes and when i did get through an actual person its the usual again some foreign fucker on the other side of the planet that doesnt/cant understand a fucking thing your tryin to tell them....

Anyways after a good 20mins i place the order and accept the price (free router with xl broadband) xl broadband my arse its ment to be up to 20mb, i was told the change should be pretty instant just reset my box and it should be up and running well i done this then done a broadband test was getting
5mb! not happy so i gave it 24 hours reset my box again fuckin 3.5mb this time :mad: then today i get my online bill.. the robbing bastards have charged me for the xl broadband already after having it for 2 days i get a bill for a full months worth :confused: not only that They charged me for a larger tv package than iam actually on! its not even any different than before.. so i go and try and log into my virgin media account online to see how they can justify charging that and if infact iam on the xl package...there is a problem logging into your account.. i couldnt get online either! had to go through all that hasstle of ringing and waiting and getting put onto another foreigner only to be told they dont know whats wrong and the technical team will get right on it at this point i hung up raging.

So tommorow morning i have the pleasure of having to ring up again :( i think ill just cancel everything with them and look elsewere :mad: any one else have problems with them?

rant over :p
 
popsy09

popsy09

Munster Area Rep.
not with virgin but chorus here in ireland there an absolute joke by far the most annoying customer service in the world it takes at leas 10-15 min before you talk to someone then you finally get through and you might as well be talking to the wall as they dont have a clue :mad::mad::mad:
 
L

Lawrence

Member +
m8 i wouldnt even bother with virgin media even if you did get 20mb, they wouldnt let you use it the cap it during peak hours which might be what they have done with you, i get capped all the time if i download.
 
T

TD04_5EFTE

Member +
aahhh the good old "up to" quote from ISP's, unfortunatly your not guaranteed 20mb and this it the ISP's way of getting out of it.

Internet service providers (ISPs) in Britain has been slammed by venerable consumer group Which?, which says the advertised broadband speed of “up to” 8Mbps is misleading when in reality customers can only achieved 2.7Mbps average connection speeds.

“It is shocking that internet service providers can advertise ever-increasing speeds that seem to bear little resemblance to what most people can achieve in reality,” Malcolm Coles, Which? editor told the BBC.

A test, which was prompted by complaints from unhappy broadband customers, was conducted by Which? and included 300 broadband customers coming from 27 different ISP providers. The result shows the average download speed was 2.7Mbps, with the maximum only reaching 6.7Mbps and the lowest coming in at under 0.09Mbps.

Which? is calling on telecoms regulator Ofcom and Trading Standards to conduct an investigation into broadband connection speed claims.

Apparently, ISP providers are permitted to use the words “up to” 8Mbps when describing services as long as customers were likely to get close to those speeds. This doesn’ty appear to be the case here.

“If it’s unlikely that you’ll reach the advertised speed it should be made clear up front, so that you know with some certainty what you’re buying,” Coles added.

Ofcom is reportedly monitoring the situation and working closely with the Advertising Standards Agency (ASA) to look into possible misleading promotions. Should there be increase in complaints, “we may look at what more can be done”, an Ofcom spokeswoman said.
Click to expand...

Quote from Which a while ago when this was highlighted that ISP's were ripping people off with speeds and very few people could hit them.

But good luck with complaining.

EDIT - Just looked up Virgins legal stuff and it quotes

1Acceptable Use Policy applies. Traffic Management operates from 4pm to 9pm and 10am to 3pm to ensure a consistent user experience.
Click to expand...

Just to give you a heads up before you call as the person will no doubt inform you of this and speeds will vary to give all the users on the line a consistent experience.. blah...blah. As you have just got the product, check to see if you have some sort of cooling off period and argue that your not getting half of the advertised up to speed.
 
Last edited:
potts

potts

Member +
My advice is find another provider, I'm with virgin and the service is shit and their call centre people are useless
 
You must log in or register to reply here.
Top