Toy tuning - whats happened?
- Thread starter monka
- Start date
tbh, i was completely satisfied with his service, has always seemed excelent,
i had a wrong type of product sent to me, emailed him, he said send it back, he'll refund me postage and then send me a new one, was quite happy,sent it back, at home that night i saw some thing else i liked so ordered it. havent heard anything for about 10days now, but i'm honestly quite pissed off, he's got my money for 2 products, i dont even have one, and havent had a word from him.
i had a wrong type of product sent to me, emailed him, he said send it back, he'll refund me postage and then send me a new one, was quite happy,sent it back, at home that night i saw some thing else i liked so ordered it. havent heard anything for about 10days now, but i'm honestly quite pissed off, he's got my money for 2 products, i dont even have one, and havent had a word from him.
Not good enough, As I say Business is business and people arnt stupid, thats why we all use sites like this.
dont_tell_him_pike
Member +
I spent a little over two months trying to spend well over £2000 at the toytuning workshop.
During that time I found Toby's communication to be...well...at one point I waited over three weeks for an email reply, the reply mentioned he'd had a nice holdiay. He could at least have let me know before hand he'd be away for a while. After many more emails with slow, not particularly helpful replys refusing to give me a date to take the car down (which is what I'd been repeatedly asking for), then another quiet period, I gave up and took my business to someone else who has a very good reputation on here, who fitted me in ASAP and is workling on my car as we speak.
What really irritates me is if I'd gone to them in the first place it'd have been done a couple of months ago.
Now, I can appreciate Toby has a lot on his plate. I also have no idea what ToyTuning's standard of work is like but can believe it is very good.
My bother is that he took on more work then he could deal with and did not employ people to do it for him nor inform people of the situation. Instead, he wasted an awful lot of my time.
Although in fairness, his last email, recieved some time after I'd finally given up, explained that they'd shut down the workshop for all but rebuilds due to demand. So at least they did something about the situation eventually, just a shame it was too late for me, and an incredibly annoying shame they dragged me along for such a huge part of the meantime...
During that time I found Toby's communication to be...well...at one point I waited over three weeks for an email reply, the reply mentioned he'd had a nice holdiay. He could at least have let me know before hand he'd be away for a while. After many more emails with slow, not particularly helpful replys refusing to give me a date to take the car down (which is what I'd been repeatedly asking for), then another quiet period, I gave up and took my business to someone else who has a very good reputation on here, who fitted me in ASAP and is workling on my car as we speak.
What really irritates me is if I'd gone to them in the first place it'd have been done a couple of months ago.
Now, I can appreciate Toby has a lot on his plate. I also have no idea what ToyTuning's standard of work is like but can believe it is very good.
My bother is that he took on more work then he could deal with and did not employ people to do it for him nor inform people of the situation. Instead, he wasted an awful lot of my time.
Although in fairness, his last email, recieved some time after I'd finally given up, explained that they'd shut down the workshop for all but rebuilds due to demand. So at least they did something about the situation eventually, just a shame it was too late for me, and an incredibly annoying shame they dragged me along for such a huge part of the meantime...
nexia201
Member +
so on which e-mail i should send for a technical problem as i already sent on the toytuning one and got a reply :
frommartina@toytuning.com
reply-tomartina@toytuning.com
tonexia201@gmail.com
dateThu, Oct 30, 2008 at 2:39 PM
subject[Sales/Order Enquiries] drive shafts
hide details Oct 30 (10 days ago) Reply
Thank you for leaving a message. We will get back to as soon as possible.
Toy Tuning Team
frommartina@toytuning.com
reply-tomartina@toytuning.com
tonexia201@gmail.com
dateThu, Oct 30, 2008 at 2:39 PM
subject[Sales/Order Enquiries] drive shafts
hide details Oct 30 (10 days ago) Reply
Thank you for leaving a message. We will get back to as soon as possible.
Toy Tuning Team
herbie
Member +
Its not slating, its called constructive critisism. Hopefully the directors will take notice and sort it out
richglanzav
Member +
thats not a reply bud...just an automated reply email so u kno ur email has gone thru to them
i didnt want to be the one who said it first but i am inclined to agree. communication skills are poor although he does have some well priced parts
Like a Varis Bonnet priced at just over a grand????
cole
Member +
Like a Varis Bonnet priced at just over a grand????
god i remember when they was less than 500 from toytuning
what a rip off !
greendaysimpson
Lifer
i have been waiting for my part for well over a month i got an email about 10 days ago saying it would be despatched 2 days after that and still havent got it plus they are terrible for replying to emails
jamesgtturbo
Member +
is there really any need to be slagging toby off , just because he has been a little slow of late replying , i think people sometimes forget the past and how helpful he has been and how many people he has got out of the shit .
most people who have commented have only been on tgtt.com 5 minutes and dont really no what there on about and are just jumping on the bandwagon
most people who have commented have only been on tgtt.com 5 minutes and dont really no what there on about and are just jumping on the bandwagon
thats not the point though mate, i appreciate all his help and good services he can offer, can being the operative word.
Its just not acceptable in the world of business to take money from people and then leave them in the dark, regardless of problems. If there is one he needs to address it and the people that it may effect.
Its just not acceptable in the world of business to take money from people and then leave them in the dark, regardless of problems. If there is one he needs to address it and the people that it may effect.
GTti
Member +
I think Toby's business is in a phase where it's becoming too large and demanding for him and his team to adequately support it. I think we're aware that measures have already been taken for this too improve and I can only imagine they're trying their best to cope.
However, it does need to improve... it's noticable that his rivals are supplying better customer service interaction at this moment in time.
However, it does need to improve... it's noticable that his rivals are supplying better customer service interaction at this moment in time.
glanza_dan
Fresh Recruit
very true, that why i think a lot off people go to dave,
Dave@TM-developments.com
Trader
Thanks Dan. We try very hard to serve our customers needs and keep as much in stock as possible, which others don't. We are quite happy to stay a small business and keep customers our priority. Unlike others we will not bullshit about employees, premises or workshops that are not ours. We go to extreme lenghts often answering calls well into the night (Fishey) If there is a problem you can always get hold of us and we will give an honest answer be it our fault or not
We hope to continue giving you all a good service
If there is a problem you can always get hold of us and we will give an honest answer be it our fault or not We hope to continue giving you all a good service
tbh that is the only problem i see with is customer contact.
i work in a small buisness my self, there are only 4 people employed in it, yet with just word of mouth we have customers from hundreds of miles away. my manager has built the company from the ground up, hasnt got too big, and when things do get busy, he/we have made sacrifices. we have stayed behind hours just to talk to customers, send orders out and finish cars.
all it would have taken him to sort this out, if he was worried, would have been to stay at work a few more hours, answer any emails, reply, sort out orders. because unless he really couldnt give a fuck, why hasnt my faulty product been sorted, or my parts sent?
Boab
Member +
i hate to slag but i emailed toytuning when my engine was blown for a headgasket...took them over a week to reply...not much use when your car is off the road and your trying to get it running again asap. ended up getting one from speedvision and arrived before toytuning replied, well pleased with it.