sky insurance.. royally pissed off.
- Thread starter Adam_Glanza
- Start date
Craig_GT
Lifer
If you have quoted Adam fully comp why cant it be continued as it is just now?
Is insurance not like a contract? you offer to a premium rate and Adam pays it in this case? (both bind into a contract)
You surely cant change it now? thats breaching the contract!
correct me if am wrong but am sure thats illegal?
Craig
Starlet_Sam
Moderator, Regional Area Reps Supervisor & Gay Car
Contract law is actually quite easy to get around.
Also, Adam said they got all his details wrong to begin with, could this be the roots of his problems?
Also, Adam said they got all his details wrong to begin with, could this be the roots of his problems?
Elaine
Lifer
Really I thats cant be right Jase is covered on my insurance and so is Mike B....
Adam_Glanza
Member +
this is also what sky insurance were going to do, put a note on it saying that the glanza is a facelft model of the gt turbo.
im not having much luck as usual with other companies, as you all know glanzas arent the easiest car to insure, thats why my situation is worse than just "heres a weeks cover go find someone else"
im not having much luck as usual with other companies, as you all know glanzas arent the easiest car to insure, thats why my situation is worse than just "heres a weeks cover go find someone else"
Adam_Glanza
Member +
thats what i had heard ricky, but thought why not give them a try.
if that was the case even before i called surely it would of been picked up neway?
sam, the details i supplied were CORRECT, they can listen back to the tape if they wish.
Starlet_Sam
Moderator, Regional Area Reps Supervisor & Gay Car
I'm not doubting you gave them the right details, but for some reason the ones they had weren't. The wrong details could have gone to the underwriters.
Adam_Glanza
Member +
lol wait a second mate,
I ( ME PERSONALLY) DID provide the right details, but the person who was doing my quote somehow has fucked up, i mean the details arent just 1 letter wrong, the hole reg number is completely different.
why would i provide a completely different reg number? hes obviously cocked it up completely and just guessed.
like i stated they can listen back to the tapes and realise i gave them the right details.
the actual make and model came threw correct, just the reg / colour / date of registration which i very much doubt affects the quote neway.
so i dont think apologies should be given just yet..
I ( ME PERSONALLY) DID provide the right details, but the person who was doing my quote somehow has fucked up, i mean the details arent just 1 letter wrong, the hole reg number is completely different.
why would i provide a completely different reg number? hes obviously cocked it up completely and just guessed.
like i stated they can listen back to the tapes and realise i gave them the right details.
the actual make and model came threw correct, just the reg / colour / date of registration which i very much doubt affects the quote neway.
so i dont think apologies should be given just yet..
malcolmgt
Member +
no mate i thought it said wrong make and model, i totally agree with you, they shouldn't have quoted you in the first place if they couldnt follow through!!!
doing quotes myself was death !!!
19, fault claim on my policy. 1100 with bell!! well worth it though!!
good luck mate!!
doing quotes myself was death !!!
19, fault claim on my policy. 1100 with bell!! well worth it though!!
good luck mate!!
Adam_Glanza
Member +
flux quoted me 2500 tpft lol
skyinsurance
Member +
Adam,
As your club representative I have spent my morning trying to get a more satisfactory resolution to this. I have spoken to our Office Manager and also to the Director of the company regarding this situation. Naturally, we are very sorry for the current situation you find yourself in, especially as we acted in good faith when we put you on cover.
Whilst we appreciate that this may not be the ideal resolution for you, we are more than happy to offer you TPFT cover at a further discounted rate. Alternatively if you decide this isn't an option we will be happy to refund you in full for the time you have spent on cover, therefore this whole situation will not have cost you any money, just the unfortunate inconvenience.
Once again, our criteria does change on a regular basis, this criteria is dictated to us by our various insurers/underwriters. Insurers/underwriters are allowed to withdraw a rate/acceptance criteria at any time and we have given you as much notice as possible of this.
We would like to apolgise to Adam once again for the inconvenience caused and hope that what we have agreed above goes to show that we take these situations very seriously and will to our very best to resolve them.
Regards
Ollie
Sky Insurance
As your club representative I have spent my morning trying to get a more satisfactory resolution to this. I have spoken to our Office Manager and also to the Director of the company regarding this situation. Naturally, we are very sorry for the current situation you find yourself in, especially as we acted in good faith when we put you on cover.
Whilst we appreciate that this may not be the ideal resolution for you, we are more than happy to offer you TPFT cover at a further discounted rate. Alternatively if you decide this isn't an option we will be happy to refund you in full for the time you have spent on cover, therefore this whole situation will not have cost you any money, just the unfortunate inconvenience.
Once again, our criteria does change on a regular basis, this criteria is dictated to us by our various insurers/underwriters. Insurers/underwriters are allowed to withdraw a rate/acceptance criteria at any time and we have given you as much notice as possible of this.
We would like to apolgise to Adam once again for the inconvenience caused and hope that what we have agreed above goes to show that we take these situations very seriously and will to our very best to resolve them.
Regards
Ollie
Sky Insurance
Starlet_Sam
Moderator, Regional Area Reps Supervisor & Gay Car
Can't say fairer than that.
skyinsurance
Member +
Thank you. The over 21s is only for fully comp. We can insure under 21 year olds on a TPFT basis. As you can see from some of the recent posts, for a young, male driver it is quite hard to get a decent price (if you can get a price!) for fully comprehensive.
skyinsurance
Member +
feedback
Hi all,
I just wanted to say, feedback is crucial for us.. negative or positive. We strive to offer the best possible service where ever possible. Without feedback from you (our customers) we are unable to see where we are going wrong to improve and where we perform well. Please keep the feedback coming, and dont forget I am only at the end of a PM if you have any queries.
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Ollie
Sky Insurance
Hi all,
I just wanted to say, feedback is crucial for us.. negative or positive. We strive to offer the best possible service where ever possible. Without feedback from you (our customers) we are unable to see where we are going wrong to improve and where we perform well. Please keep the feedback coming, and dont forget I am only at the end of a PM if you have any queries.
Thanks
Ollie
Sky Insurance