It's sad to see a thread such as this, especially as Toby and ToyTuning have (as far as I know) always had a good reputation, but business is business and you are only as good as your last job.
Fair enough, everyone should be allowed to take some time away at Christmas, but if you shut down your business for a Christmas break when you still have outstanding commitments especially to those that have entrusted you with their own hard earned money, then you will only reap what you sow.
I totally agree with the forum staff team and think the time frame set is more than fair. I don't believe that any business would not check their main sources of sales income on a rather frequent basis, so realistically, if no one at ToyTuning has not recieved or acted on the TGTT admin communication that has been sent to them, then this in my opinion only backs up the admin's decision.
It's seems to be a case of 'I'm alright Jack, pull the ladder up!"